| Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success RT Cenfetelli, I Benbasat, S Al-Natour Information systems research 19 (2), 161-181, 2008 | 402 | 2008 |
| The adoption and use of IT artifacts: A new interaction-centric model for the study of user-artifact relationships S Al-Natour, I Benbasat Journal of the Association for Information Systems 10 (9), 2, 2009 | 245 | 2009 |
| The adoption of online shopping assistants: Perceived similarity as an antecedent to evaluative beliefs S Al-Natour, I Benbasat, R Cenfetelli Journal of the Association for Information Systems 12 (5), 2, 2011 | 180 | 2011 |
| A comparative assessment of sentiment analysis and star ratings for consumer reviews S Al-Natour, O Turetken International Journal of Information Management 54, 102132, 2020 | 118 | 2020 |
| The effects of process and outcome similarity on users' evaluations of decision aids S Al‐Natour, I Benbasat, RT Cenfetelli Decision Sciences 39 (2), 175-211, 2008 | 107 | 2008 |
| The role of design characteristics in shaping perceptions of similarity: The case of online shopping assistants S Al-Natour, I Benbasat, RT Cenfetelli Journal of the Association for Information Systems 7 (12), 34, 2006 | 93 | 2006 |
| An empirical investigation of the antecedents and consequences of privacy uncertainty in the context of mobile apps S Al-Natour, H Cavusoglu, I Benbasat, U Aleem Information Systems Research 31 (4), 1037-1063, 2020 | 77 | 2020 |
| The role of similarity in e-commerce interactions: The case of online shopping assistants S Al-Natour, I Benbasat, RT Cenfetelli | 63 | 2005 |
| Information technology mediated customer service: A functional perspective R Cenfetelli, I Benbasat, S Al-Natour | 37 | 2005 |
| The determinants of learner satisfaction with the online video presentation method S Al Natour, C Woo Internet Research 31 (1), 234-261, 2021 | 24 | 2021 |
| The strategic knowledge-based dependency diagrams: a tool for analyzing strategic knowledge dependencies for the purposes of understanding and communicating S Al-Natour, H Cavusoglu Information Technology and Management 10, 103-121, 2009 | 19 | 2009 |
| The antecedents of customer self-disclosure to online virtual advisors S Al-Natour, I Benbasat, R Cenfetelli ICIS 2009 Proceedings, 2, 2009 | 16 | 2009 |
| Designing online virtual advisors to encourage customer self-disclosure: A theoretical model and an empirical test S Al-Natour, I Benbasat, R Cenfetelli Journal of Management Information Systems 38 (3), 798-827, 2021 | 7 | 2021 |
| Effective online ads: The role of placement and animation S Al-Natour, A Gemino, R Krider | 7 | 2013 |
| ICT value creation at four levels of analysis: review of extant research and a new conceptual model H Cavusoglu, S Al-Natour, H Cavusoglu 8th International Conference on Enterprise Systems, Accounting and Logistics …, 2011 | 6 | 2011 |
| Creating rapport and intimate interactions with online virtual advisors S Al-Natour, I Benbasat, RT Cenfetelli SIGHCI 2007 Proceedings, 18, 2007 | 5 | 2007 |
| Different views and evaluations of it artifacts S Al-Natour, I Benbasat | 3 | 2015 |
| Users’ interdependence with online virtual advisors: antecedents and consequences S Al-Natour, I Benbasat, RT Cenfetelli | 2 | 2011 |
| BRM: A methodology for improving the practical relevance of belief-based information technology usage theories S Al-Natour, C Grange, R Cenfetelli, I Benbasat Information & Management 58 (5), 103488, 2021 | 1 | 2021 |
| CompSupport: A series of unfortunate events S Al Natour Journal of Information Technology Teaching Cases 10 (1), 11-18, 2020 | 1 | 2020 |
Izak BenbasatProfessor Emeritus, Sauder School of Business, University of British ColumbiaVerified email at Sauder.UBC.ca
