Ruth N. Bolton

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Koautoren

Katherine LemonProfessor of Marketing, Boston CollegeBestätigte E-Mail-Adresse bei bc.edu
A ParasuramanProfessor of Marketing, University of MiamiBestätigte E-Mail-Adresse bei miami.edu
Venkatesh ShankarTexas A&M UniversityBestätigte E-Mail-Adresse bei mays.tamu.edu
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolBestätigte E-Mail-Adresse bei bi.no
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughBestätigte E-Mail-Adresse bei lboro.ac.uk
Crina TarasiProfessor of Marketing, Central Michigan UniversityBestätigte E-Mail-Adresse bei cmich.edu
P.C. VerhoefProfessor of MarketingBestätigte E-Mail-Adresse bei rug.nl
Lars WitellLinköping University and Karlstad UniversityBestätigte E-Mail-Adresse bei liu.se
David SolnetProfessor of Service Management and Service WorkBestätigte E-Mail-Adresse bei uq.edu.au
Yuliya Komarova LoureiroAssociate Professor of Marketing, Fordham UniversityBestätigte E-Mail-Adresse bei fordham.edu
Janet R. McColl-KennedyProfessor of Marketing, The University of Queensland, University of CambridgeBestätigte E-Mail-Adresse bei business.uq.edu.au
Sabine BenoitProfessor of Marketing, University of Surrey and Australian National University (ANU)Bestätigte E-Mail-Adresse bei surrey.ac.uk
Ankie HoefnagelsProfessor of applied sciencesBestätigte E-Mail-Adresse bei zuyd.nl
Sertan KabadayiFordham UniversityBestätigte E-Mail-Adresse bei fordham.edu
P.K. KannanProfessor of Marketing, University of MarylandBestätigte E-Mail-Adresse bei umd.edu
Martin MendeJim Moran Professor of Business Administration, Rockwood School of Marketing, Florida State Univ.Bestätigte E-Mail-Adresse bei fsu.edu
Jay KandampullyProfessor of Service Management, The Ohio State UniversityBestätigte E-Mail-Adresse bei osu.edu
Elten BriggsUniversity of Texas at ArlingtonBestätigte E-Mail-Adresse bei uta.edu
Barak LibaiMarketing Professor, Reichman University (formally IDC), Herzliya , IsraelBestätigte E-Mail-Adresse bei idc.ac.il
Hans RisseladaAssociate Professor at the University of GroningenBestätigte E-Mail-Adresse bei rug.nl

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Ruth N. Bolton

Arizona State University

Bestätigte E-Mail-Adresse bei asu.edu - Startseite

Marketing Business Service Management Science Retailing


Titel Nach Zitationen sortieren Nach Jahr sortieren Nach Titel sortieren	Zitiert von Zitiert von	Jahr
A Multi-Stage Model of Customers' Assessments of Service Quality and Value RN Bolton, JH Drew Journal of Consumer Research 17 (4), 375-384, 1991	7030	1991
A model of customer satisfaction with service encounters involving failure and recovery AK Smith, RN Bolton, J Wagner Journal of marketing research 36 (3), 356-372, 1999	4194	1999
A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction RN Bolton Marketing science 17 (1), 45-65, 1998	3511	1998
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes RN Bolton, JH Drew Journal of Marketing 55 (1), 1-10, 1991	2821	1991
Understanding Generation Y and their Use of Social Media: A Review and Research Agenda RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ... Journal of Service Management 24 (3), 245-267, 2013	2618*	2013
A dynamic model of customers’ usage of services: Usage as an antecedent and consequence of satisfaction RN Bolton, KN Lemon Journal of marketing research 36 (2), 171-186, 1999	2183	1999
Implications of loyalty program membership and service experiences for customer retention and value RN Bolton, PK Kannan, MD Bramlett Journal of the academy of marketing science 28 (1), 95-108, 2000	2163	2000
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters: Paradox or Peril? AK Smith, RN Bolton Journal of service research 1 (1), 65-81, 1998	1340	1998
The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments AK Smith, RN Bolton Journal of the academy of marketing science 30, 5-23, 2002	1254	2002
The theoretical underpinnings of customer asset management: A framework and propositions for future research. RN Bolton, KN Lemon, PC Verhoef Erasmus Research Institute in Management Working Paper, 2002	1238	2002
Customer-to-customer interactions: broadening the scope of word of mouth research B Libai, R Bolton, MS Bügel, K De Ruyter, O Götz, H Risselada, ... Journal of service research 13 (3), 267-282, 2010	1029	2010
Customer experience challenges: bringing together digital, physical and social realms RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ... Journal of service management 29 (5), 776-808, 2018	926	2018
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017	734	2017
Interactive services: a framework, synthesis and research directions R Bolton, S Saxena-Iyer Journal of interactive marketing 23 (1), 91-104, 2009	686	2009
Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy R N. Bolton, A Gustafsson, J McColl-Kennedy, N J. Sirianni, D K. Tse Journal of Service Management 25 (2), 253-274, 2014	507	2014
Marketing Actions and the Value of Customer Assets: A Framework for Customer Asset Management PD Beger, RN Bolton, D Bowman, E Briggs, V Kumar, A Parasuraman, ... Journal of Service Research 5 (1), 39-54, 2002	478	2002
Linking customer satisfaction to service operations and outcomes RN Bolton, JH Drew Service quality: New directions in theory and practice, 173-200, 1994	423	1994
The relationship between market characteristics and promotional price elasticities RN Bolton Marketing Science 8 (2), 153-169, 1989	384	1989
An empirical analysis of determinants of retailer pricing strategy V Shankar, RN Bolton Marketing Science 23 (1), 28-49, 2004	349	2004
Decoding customer–firm relationships: how attachment styles help explain customers' preferences for closeness, repurchase intentions, and changes in relationship breadth M Mende, RN Bolton, MJ Bitner Journal of Marketing Research 50 (1), 125-142, 2013	314	2013

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