| Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach YH Hsieh, YH Chou Simulation Modelling Practice and Theory 82, 84-102, 2018 | 89 | 2018 |
| Modeling service experience design processes with customer expectation management: a system dynamics perspective YH Hsieh, ST Yuan Kybernetes 39 (7), 1128-1144, 2010 | 70 | 2010 |
| A PSO-based intelligent service dispatching mechanism for customer expectation management YH Hsieh, ST Yuan, RL Kuo Expert Systems with Applications 38 (10), 12128-12141, 2011 | 29 | 2011 |
| Expectation-based coopetition approach to service experience design YH Hsieh, YT Lin, ST Yuan Simulation Modelling Practice and Theory 34, 64-85, 2013 | 16 | 2013 |
| Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers YH Hsieh, ST Yuan, HC Liu Information Systems Frontiers 16 (4), 697-713, 2014 | 15 | 2014 |
| Design of the customer expectation measurement model in dynamic service experience delivery YH Hsieh, ST Yuan Pacific Asia Journal of the Association for Information Systems 2 (3), 2010 | 13 | 2010 |
| Modeling dynamic service recovery strategies: a signaling game approach YH Hsieh, SY Yeh Kybernetes 47 (5), 888-919, 2018 | 11 | 2018 |
| The Key Successful Factors of Customer Service Experience YC Chuang, YH Hsieh | 11* | 2015 |
| Measuring the value variation of a service system: a Markov-switching model estimation YH Hsieh, WT Chen Journal of Business & Industrial Marketing 32 (8), 1159-1171, 2017 | 10 | 2017 |
| A Dynamic Model of Service Recovery YH Hsieh Journal of Convergence Information Technology 6 (10), 391-400, 2011 | 10 | 2011 |
| A quantitative approach to measure customer expectation for service innovation within service experience delivery YH Hsieh, ST Yuan Proceedings of the 11th international conference on electronic commerce, 38-46, 2009 | 10 | 2009 |
| Using system dynamics to analyze customer experience design YH Hsieh, ST Yuan Technological Applications and Advancements in Service Science, Management …, 2012 | 8 | 2012 |
| A framework for analyzing customer expectations within service science YH Hsieh, YS Chen, YT Lin, HC Liu, RL Kuo, ST Yuan Journal of Service Marketing 14 (5), 405-419, 2008 | 8 | 2008 |
| FCM-based customer expectation-driven service dispatch system YH Hsieh, IH Chen, ST Yuan Soft Computing 18 (2), 359-378, 2014 | 7 | 2014 |
| An application of technology-based design for exhibition services YH Hsieh, ST Yuan International Journal of Quality and Service Sciences 8 (4), 498-515, 2016 | 5 | 2016 |
| An innovative approach to measuring technology spillovers in service-dominant logic YH Hsieh, ST Yuan Kybernetes 44 (2), 202-219, 2015 | 5 | 2015 |
| A System Dynamics Approach for Modeling Service Recovery YH Hsieh Information Technology: New Generations (ITNG), 2011 Eighth International …, 2011 | 3 | 2011 |
| A SD logic based approach to input-output analysis for technology spillover YH Hsieh, ST Yuan System Sciences (HICSS), 2010 43rd Hawaii International Conference on, 1-10, 2010 | 3 | 2010 |
| The Influence of Customer’s Sharing Behavior in Social Commerce YH Hsieh, YT Lo, LH Chang | 2 | 2017 |
| Can Customer Expectations be Measured in Real Time? YH Hsieh, ST Yuan International Journal of Information Technology & Decision Making 15 (01 …, 2016 | 2 | 2016 |
