Follow
Elena Orta Cuevas
Title
Cited by
Cited by
Year
Decision-making in IT service management: a simulation based approach
E Orta, M Ruiz, N Hurtado, D Gawn
Decision Support Systems 66, 36-51, 2014
512014
Met4ITIL: A process management and simulation-based method for implementing ITIL
E Orta, M Ruiz
Computer Standards & Interfaces 61, 1-19, 2019
442019
Integrating serious games as learning resources in a software project management course: the case of ProDec
A Calderón, M Ruiz, E Orta
2017 IEEE/ACM 1st International Workshop on Software Engineering Curricula …, 2017
242017
Using simulation to aid decision making in managing the usability evaluation process
N Hurtado, M Ruiz, E Orta, J Torres
Information and Software Technology 57, 509-526, 2015
242015
A system dynamics approach to web service capacity management
E Orta, M Ruiz, M Toro
2009 Seventh IEEE European Conference on Web Services, 109-117, 2009
132009
A simulation and gamification approach for IT service management improvement
E Orta, M Ruiz
Software Process Improvement and Capability Determination: 16th …, 2016
112016
Aplicación de las Técnicas de Modelado y Simulación en la Gestión de Servicios TI
E Orta, M Ruiz Carreira, M Toro Bonilla
ADIS 2009: Decision-making in Software Engineering (in conjuction with JISBD …, 2009
102009
Gamification for improving IT service incident management
E Orta, M Ruiz, A Calderón, N Hurtado
Software Process Improvement and Capability Determination: 17th …, 2017
62017
Analyzing strategic business rules through simulation modeling
E Orta, M Ruiz, M Toro
Software Services for e-Business and e-Society: 9th IFIP WG 6.1 Conference …, 2009
62009
Applying agent-based simulation to the improvement of agile software management
N Hurtado, M Ruiz, C Capitas, E Orta
Software Process Improvement and Capability Determination: 17th …, 2017
42017
Gamification in IT Service Management: A Systematic Mapping Study
M Trinidad, E Orta, M Ruiz
Applied Sciences 11 (8), 3384, 2021
32021
Análisis de los Efectos de las Políticas de Gestión de la Capacidad de los Servicios en el cumplimiento de los SLAs utilizando Simulación
E Orta, M Ruiz Carreira, M Toro Bonilla
JISBD 2009: XIV Jornadas de Ingeniería del Software y Bases de Datos (2009 …, 2009
32009
A simulation approach to decision making in IT service strategy
E Orta, M Ruiz
The Scientific World Journal 2014, 2014
22014
Aplicación de las Técnicas de Modelado y Simulación en la Gestión de la Capacidad de los Servicios TI.
EO Cuevas, MR Carreira, MT Bonilla
JISBD, 299-310, 2008
22008
Mercedes Ruiz's Lab
M Ruiz, A Calderón, N Hurtado, E Orta, M Trinidad
Actas de las XXVI Jornadas sobre Enseñanza Universitaria de la Informática, 2020
2020
Using Simulation to Aid Decision Making in Managing the Usability Evaluation Process
N Hurtado Rodríguez, M Ruiz Carreira, E Orta Cuevas, ...
Information and Software Technology, 57 (january 2015), 509-526., 2015
2015
Aplicación de las Técnicas de Modelado y Simulación en la Gestión de Incidencias de Servicios TI
E Orta, M Ruiz Carreira, M Toro Bonilla
JISBD 2011: XVI Jornadas de Ingeniería del Software y Bases de Datos (2011 …, 2011
2011
Collaborative development of reusable educational resources for software engineering and information systems core subjects
E Orta, M Ruiz, N Hurtado, MT Garcia, JL Isla
International Journal of Teaching and Case Studies 3 (1), 35-46, 2011
2011
Simulación aplicada a la mejora de los procesos de gestión de servicios TI
EO Cuevas
Simulación aplicada a la mejora de los procesos de gestión de servicios TI, 2010
2010
Analyzing Strategic Business Rules through Simulation Modeling
E Orta Cuevas, M Ruiz Carreira, M Toro Bonilla
I3E 2009: 9th IFIP WG 6.1 Conference on e-Business, e-Services and e-Society …, 2009
2009
The system can't perform the operation now. Try again later.
Articles 1–20