| Work design and frontline employee engagement J “Miracle” Qi, AE Ellinger, GR Franke Journal of Service Theory and Practice 28 (5), 636-660, 2018 | 24 | 2018 |
| Collaboration, feedback, and performance: Supply chain insights from service-dominant logic KKL Hall, RG Ji "Miracle" Qi, Richey Jr, RK Patil Journal of Business Research 146, 385-397, 2022 | 18 | 2022 |
| When do frontline service employees feel more grateful? JM Qi, S Wang, MA Koerber, Jr European Journal of Marketing 54 (9), 2107-2137, 2020 | 17 | 2020 |
| Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts EJ Michel, KK Lindsey-Hall, S Kepes, J Qi, MR Leon, LG Weinzimmer, ... Journal of Service Management 34 (5), 843-866, 2023 | 8 | 2023 |
| A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research KK Lindsey-Hall, EJ Michel, S Kepes, J Qi, LG Weinzimmer, AR Wheeler, ... Journal of Service Management 34 (5), 995-1020, 2023 | 3 | 2023 |
| The impact of service climate on gratitude in driving customer outcomes JM Qi, Y Peng, GH Lowman, X He Journal of Services Marketing 37 (1), 78-95, 2022 | 1 | 2022 |
