Devon S. Johnson
Devon S. Johnson
Associate Professor of Marketing, Montclair State University, NJ
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Cited by
Cited by
Cognitive and affective trust in service relationships
D Johnson, K Grayson
Journal of Business research 58 (4), 500-507, 2005
Is firm trust essential in a trusted environment? How trust in the business context influences customers
K Grayson, D Johnson, DFR Chen
Journal of Marketing Research 45 (2), 241-256, 2008
Tests of general relativity with GW170817
BP Abbott, R Abbott, TD Abbott, F Acernese, K Ackley, C Adams, T Adams, ...
Physical review letters 123 (1), 011102, 2019
Handbook of services marketing and management
T Swartz, D Iacobucci
Sage, 2000
Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology
DS Johnson, F Bardhi, DT Dunn
Psychology & Marketing 25 (5), 416-443, 2008
Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology
DS Johnson
Journal of interactive marketing 21 (4), 2-22, 2007
Digitization of selling activity and sales force performance: An empirical investigation
DS Johnson, S Bharadwaj
Journal of the Academy of Marketing Science 33 (1), 3-18, 2005
Trust in Service Relationships
DS Johnson
Handbook of services marketing and management, 357, 2000
Customer relationship management processes: How faithful are business-to-business firms to customer profitability?
DS Johnson, BH Clark, G Barczak
Industrial Marketing Management 41 (7), 1094-1105, 2012
Emotional support, perceived corporate ownership and skepticism toward out-groups in virtual communities
DS Johnson, B Lowe
Journal of Interactive Marketing 29, 1-10, 2015
Beyond trial: Consumer assimilation of electronic channels
DS Johnson
Journal of Interactive Marketing 22 (2), 28-44, 2008
Consumer financial anxiety: US regional financial service firms’ trust building response to the financial crisis
DS Johnson, M Peterson
International Journal of Bank Marketing, 2014
Message content features and social media engagement: evidence from the media industry
G Moran, L Muzellec, D Johnson
Journal of Product & Brand Management, 2019
The marketing organization’s journey to become data-driven
DS Johnson, L Muzellec, D Sihi, D Zahay
Journal of Research in Interactive Marketing, 2019
Diagnostic and prescriptive benefits of consumer participation in virtual communities of personal challenge
B Lowe, D Johnson
European Journal of Marketing, 2017
Opting Out: The Effects of Consumer Information Sharing Concerns on Perceived Value in E-Banking Relationships
DS Johnson
International Journal of Marketing Studies 6 (2), 1, 2014
Consumer financial anxiety
DK Heinonen, DS Johnson, M Peterson
International Journal of Bank Marketing 32 (6), 515-533, 2014
Climbing the down escalator: When customer-to-customer interaction may not be helping service firms
D Johnson, YB Limbu, C Jayachandran, PR Reddy
European Journal of Marketing, 2019
The adverse effect of doctors’ skepticism toward prescription drugs
DS Johnson, BK Riley, S Sato
International Journal of Pharmaceutical and Healthcare Marketing, 2017
Marketplace trust
K Grayson, D Johnson
The Wiley Blackwell encyclopedia of consumption and consumer studies, 1-3, 2015
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