Devon S. Johnson
Devon S. Johnson
Associate Professor of Marketing, Montclair State University, NJ
Verified email at mail.montclair.edu
Title
Cited by
Cited by
Year
Cognitive and affective trust in service relationships
D Johnson, K Grayson
Journal of Business research 58 (4), 500-507, 2005
16802005
Is firm trust essential in a trusted environment? How trust in the business context influences customers
K Grayson, D Johnson, DFR Chen
Journal of Marketing Research 45 (2), 241-256, 2008
3272008
Tests of general relativity with GW170817
BP Abbott, R Abbott, TD Abbott, F Acernese, K Ackley, C Adams, T Adams, ...
Physical review letters 123 (1), 011102, 2019
2642019
Handbook of services marketing and management
T Swartz, D Iacobucci
Sage, 2000
2532000
Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology
DS Johnson, F Bardhi, DT Dunn
Psychology & Marketing 25 (5), 416-443, 2008
2142008
Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology
DS Johnson
Journal of interactive marketing 21 (4), 2-22, 2007
1612007
Digitization of selling activity and sales force performance: An empirical investigation
DS Johnson, S Bharadwaj
Journal of the Academy of Marketing Science 33 (1), 3-18, 2005
1382005
Trust in Service Relationships
DS Johnson
Handbook of services marketing and management, 357, 2000
1282000
Customer relationship management processes: How faithful are business-to-business firms to customer profitability?
DS Johnson, BH Clark, G Barczak
Industrial Marketing Management 41 (7), 1094-1105, 2012
652012
Emotional support, perceived corporate ownership and skepticism toward out-groups in virtual communities
DS Johnson, B Lowe
Journal of Interactive Marketing 29, 1-10, 2015
552015
Beyond trial: Consumer assimilation of electronic channels
DS Johnson
Journal of Interactive Marketing 22 (2), 28-44, 2008
302008
Consumer financial anxiety: US regional financial service firms’ trust building response to the financial crisis
DS Johnson, M Peterson
International Journal of Bank Marketing, 2014
262014
Message content features and social media engagement: evidence from the media industry
G Moran, L Muzellec, D Johnson
Journal of Product & Brand Management, 2019
252019
The marketing organization’s journey to become data-driven
DS Johnson, L Muzellec, D Sihi, D Zahay
Journal of Research in Interactive Marketing, 2019
172019
Diagnostic and prescriptive benefits of consumer participation in virtual communities of personal challenge
B Lowe, D Johnson
European Journal of Marketing, 2017
142017
Opting Out: The Effects of Consumer Information Sharing Concerns on Perceived Value in E-Banking Relationships
DS Johnson
International Journal of Marketing Studies 6 (2), 1, 2014
42014
Consumer financial anxiety
DK Heinonen, DS Johnson, M Peterson
International Journal of Bank Marketing 32 (6), 515-533, 2014
42014
Climbing the down escalator: When customer-to-customer interaction may not be helping service firms
D Johnson, YB Limbu, C Jayachandran, PR Reddy
European Journal of Marketing, 2019
32019
The adverse effect of doctors’ skepticism toward prescription drugs
DS Johnson, BK Riley, S Sato
International Journal of Pharmaceutical and Healthcare Marketing, 2017
22017
Marketplace trust
K Grayson, D Johnson
The Wiley Blackwell encyclopedia of consumption and consumer studies, 1-3, 2015
22015
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Articles 1–20