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Andrew Lockwood
Andrew Lockwood
Emeritus Professor of Management, University of Surrey
Verified email at surrey.ac.uk - Homepage
Title
Cited by
Cited by
Year
Food and beverage management
B Davis, A Lockwood, P Alcott, IS Pantelidis
Routledge, 2018
4552018
The management of hotel operations.
P Jones, A Lockwood
The management of hotel operations., 1989
3041989
Using service incidents to identify quality improvement points
A Lockwood
International Journal of Contemporary Hospitality Management, 1994
1701994
Progress in tourism, recreation and hospitality management
CP Cooper
Belhaven Press, 1989
1521989
Progress in tourism, recreation and hospitality management
CP Cooper
Belhaven Press, 1989
1521989
Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes
M Sigala, P Jones, A Lockwood, D Airey
The Service Industries Journal 25 (1), 61-81, 2005
1512005
Tourism and Hospitality in the 21st Century
A Lockwood
Routledge, 2007
1452007
ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings
M Sigala, D Airey, P Jones, A Lockwood
Journal of Travel Research 43 (2), 180-192, 2004
1452004
An investigation of the factors affecting innovation performance in chain and independent hotels
M Ottenbacher, V Shaw, A Lockwood
Journal of Quality Assurance in Hospitality & Tourism 6 (3-4), 113-128, 2006
1312006
Understanding the challenges of implementing best practices in hospitality and tourism SMEs
LJJ Hwang, A Lockwood
Benchmarking: An International Journal, 2006
1302006
Strategic implementation and IT: gaining competitive advantage from the hotel reservations process
M Sigala, A Lockwood, P Jones
International Journal of Contemporary Hospitality Management, 2001
1292001
Core and peripheral employees in hotel operations
Y Guerrier, A Lockwood
Personnel Review, 1989
1181989
Internationalisation: a comparison of the hotel and retail sectors
N Alexander, A Lockwood
Service Industries Journal 16 (4), 458-473, 1996
1131996
Strategies and measurement for workforce flexibility: an application of functional flexibility in a service setting
M Riley, A Lockwood
International Journal of Operations & Production Management, 1997
1011997
Creating positive service encounters
A Lockwood, P Jones
Cornell Hotel and Restaurant Administration Quarterly 29 (4), 44-50, 1989
871989
Psychological climate and psychological empowerment: An exploration in a luxury UK hotel group
EK Amenumey, A Lockwood
Tourism and Hospitality Research 8 (4), 265-281, 2008
842008
Career adaptability and perceived overqualification: Testing a dual-path model among Chinese human resource management professionals
W Yang, Y Guan, X Lai, Z She, AJ Lockwood
Journal of Vocational Behavior 90, 154-162, 2015
742015
Turismo e hospitalidade no século XXI
A Lockwood
Editora Manole Ltda, 2003
702003
Service quality in food retailing operations: a critical incident analysis
J Bell, D Gilbert, A Lockwood
The International Review of Retail, Distribution and Consumer Research 7 (4 …, 1997
671997
Operations management research in the hospitality industry
P Jones, A Lockwood
International Journal of Hospitality Management 17 (2), 183-202, 1998
621998
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