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Andrew Lockwood
Andrew Lockwood
Emeritus Professor of Management, University of Surrey
Verified email at surrey.ac.uk - Homepage
Title
Cited by
Cited by
Year
Food and beverage management
B Davis, A Lockwood, IS Pantelidis, P Alcott
Routledge, 2018
5502018
The management of hotel operations.
P Jones, A Lockwood
The management of hotel operations., 1989
3521989
Progress in tourism, recreation and hospitality management. Volume 6.
CP Cooper, A Lockwood
1891994
Using service incidents to identify quality improvement points
A Lockwood
International Journal of Contemporary Hospitality Management 6 (1/2), 75-80, 1994
1761994
Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes
M Sigala, P Jones, A Lockwood, D Airey
The Service Industries Journal 25 (1), 61-81, 2005
1562005
ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings
M Sigala, D Airey, P Jones, A Lockwood
Journal of Travel Research 43 (2), 180-192, 2004
1552004
Tourism and Hospitality in the 21st Century
A Lockwood
Routledge, 2007
1522007
Understanding the challenges of implementing best practices in hospitality and tourism SMEs
LJJ Hwang, A Lockwood
Benchmarking: An International Journal, 2006
1492006
An investigation of the factors affecting innovation performance in chain and independent hotels
M Ottenbacher, V Shaw, A Lockwood
Innovation in hospitality and tourism, 113-128, 2012
1382012
Strategic implementation and IT: gaining competitive advantage from the hotel reservations process
M Sigala, A Lockwood, P Jones
International Journal of Contemporary Hospitality Management 13 (7), 364-371, 2001
1362001
Core and peripheral employees in hotel operations
Y Guerrier, A Lockwood
Personnel Review 18 (1), 9-15, 1989
1251989
Internationalisation: a comparison of the hotel and retail sectors
N Alexander, A Lockwood
Service Industries Journal 16 (4), 458-473, 1996
1141996
Strategies and measurement for workforce flexibility: an application of functional flexibility in a service setting
M Riley, A Lockwood
International Journal of Operations & Production Management 17 (4), 413-419, 1997
1101997
Psychological climate and psychological empowerment: an exploration in a luxury UK hotel group
EK Amenumey, A Lockwood
Tourism and Hospitality Research 8 (4), 265-281, 2008
922008
Creating positive service encounters
A Lockwood, P Jones
Cornell Hotel and Restaurant Administration Quarterly 29 (4), 44-50, 1989
901989
Career adaptability and perceived overqualification: Testing a dual-path model among Chinese human resource management professionals
W Yang, Y Guan, X Lai, Z She, AJ Lockwood
Journal of Vocational Behavior 90, 154-162, 2015
822015
Turismo e hospitalidade no século XXI
A Lockwood
Editora Manole Ltda, 2003
732003
How do customers respond to the hotel servicescape?
A Lockwood, K Pyun
International Journal of Hospitality Management 82, 231-241, 2019
702019
Service quality in food retailing operations: a critical incident analysis
J Bell, D Gilbert, A Lockwood
The International Review of Retail, Distribution and Consumer Research 7 (4 …, 1997
691997
Operations management research in the hospitality industry
P Jones, A Lockwood
International Journal of Hospitality Management 17 (2), 183-202, 1998
651998
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