| Nonverbal communication and client satisfaction in computer-assisted transactions SM Ketrow Management Communication Quarterly 5 (2), 192-219, 1991 | 44 | 1991 |
| Nonverbal aspects of group communication SM Ketrow The handbook of group communication theory and research, 251-287, 1999 | 43 | 1999 |
| Improving decision quality in the small group: The role of the reminder B Schultz, SM Ketrow, DM Urban Small Group Research 26 (4), 521-541, 1995 | 43 | 1995 |
| Social anxiety and performance in an interpersonal perception task JE Schroeder, SM Ketrow Psychological Reports 81 (3), 991-996, 1997 | 41 | 1997 |
| Communication role specializations and perceptions of leadership SM Ketrow Small Group Research 22 (4), 492-514, 1991 | 40 | 1991 |
| Attributes of a telemarketer's voice and persuasiveness. A review and synthesis of the literature SM Ketrow Journal of Direct Marketing 4 (3), 7-21, 1990 | 35 | 1990 |
| Social Deviance and Occupational Status DS Gouran, SM Ketrow, S Spear, J Metzger Small group behavior 15 (1), 63-86, 1984 | 10 | 1984 |
| Family Interaction in Consequential or Crisis Decisions. SM Ketrow, RL DiCioccio China Media Research 5 (1), 2009 | 5 | 2009 |
| Improving Decision Quality in the Small Group B Shultz, SM Ketrow, DM Urban Small Group Research 26 (4), 521-541, 1995 | 5 | 1995 |
| Processes and outcomes related to non-rational argument in societal groups SM Ketrow, RA Meyers, B Schultz Argument in a time of change: Proceedings of the Eleventh Annual NCA/AFA …, 1997 | 4 | 1997 |
| Improving Decision Making in the Group: Arguing with Constructive Intent SM Ketrow, B Schultz Conference Proceedings-National Communication Association/American Forensic …, 1995 | 2 | 1995 |
| An Empirical Investigation of Valued Leadership Behaviors and Perceptions of Contribution. SM Ketrow | 2 | 1983 |
| Humor in Families: A Crucible of Humor and Communication SM Ketrow Humor Communication: Theory, Impact, and Outcomes, 157-173, 2011 | | 2011 |
