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Mirella Kleijnen
Mirella Kleijnen
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Title
Cited by
Cited by
Year
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
M Kleijnen, K De Ruyter, M Wetzels
Journal of Retailing 83 (1), 33-46, 2007
10512007
Customer adoption of e-service: an experimental study
K De Ruyter, M Wetzels, M Kleijnen
International Journal of Service Industry Management 12 (2), 184-207, 2001
8762001
Consumer acceptance of wireless finance
M Kleijnen, M Wetzels, K De Ruyter
Journal of Financial Services Marketing 8 (3), 206-217, 2004
7562004
An exploration of consumer resistance to innovation and its antecedents
M Kleijnen, N Lee, M Wetzels
Journal of Economic Psychology 30 (3), 344-357, 2009
6332009
Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues
V Shankar, M Kleijnen, S Ramanathan, R Rizley, S Holland, S Morrissey
Journal of Interactive Marketing 34, 37-48, 2016
4102016
Coupons going wireless: Determinants of consumer intentions to redeem mobile coupons
A Dickinger, M Kleijnen
Journal of Interactive Marketing 22 (3), 23-39, 2008
3872008
The multilevel nature of customer experience research: an integrative review and research agenda
AM Kranzbühler, MHP Kleijnen, RE Morgan, M Teerling
International Journal of Management Reviews 20 (2), 433-456, 2018
3182018
Consumer adoption of wireless services: Discovering the rules, while playing the game
M Kleijnen, K de Ruyter, M Wetzels
Journal of Interactive Marketing 18 (2), 51-61, 2004
2902004
Mobile Commerce: Technology, Theory and Applications
MHP Kleijnen, K de Ruyter, M Wetzels
Idea Group Publishing, 2002
180*2002
Consumer adoption of technological innovations: Effects of psychological and functional barriers in a lack of content versus a presence of content situation
M Antioco, M Kleijnen
European Journal of Marketing 44 (11/12), 1700-1724, 2010
1762010
Image congruence and the adoption of service innovations
M Kleijnen, K De Ruyter, TW Andreassen
Journal of Service Research 7 (4), 343-359, 2005
1652005
The digital marketing capabilities gap
D Herhausen, D Miočević, RE Morgan, MHP Kleijnen
Industrial Marketing Management 90, 276-290, 2020
1352020
The impact of quality on store loyalty: a contingency approach
G Odekerken-Schroder, K De Wulf, H Kasper, M Kleijnen, J Hoekstra, ...
Total Quality Management 12 (3), 307-322, 2001
1192001
Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services
M Kleijnen, A Lievens, K de Ruyter, M Wetzels
Journal of Service Research 12 (1), 15-35, 2009
862009
Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services
M Kleijnen, A Lievens, K de Ruyter, M Wetzels
Journal of service research 12 (1), 15-35, 2009
862009
Outsourcing the pain, keeping the pleasure: effects of outsourced touchpoints in the customer journey
AM Kranzbühler, MHP Kleijnen, PWJ Verlegh
Journal of the Academy of Marketing Science 47 (2), 308-327, 2019
592019
Mandatory use of technology-based self-service: does expertise help or hurt?
M Reinders, R Frambach, M Kleijnen
European Journal of Marketing 49 (1/2), 190-211, 2015
562015
Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters
AM Kranzbühler, A Zerres, MHP Kleijnen, PWJ Verlegh
Journal of the Academy of Marketing Science 48 (3), 478-498, 2020
442020
Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters
AM Kranzbühler, A Zerres, MHP Kleijnen, PWJ Verlegh
Journal of the Academy of Marketing Science 48 (3), 478-498, 2020
442020
Consumer value of context aware and location based mobile services
H De Vos, T Haaker, M Teerling, M Kleijnen
International Journal of E-Services and Mobile Applications (IJESMA) 1 (4 …, 2009
352009
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