| How to develop successful hospitality innovation M Ottenbacher, J Gnoth Cornell hotel and restaurant administration quarterly 46 (2), 205-222, 2005 | 699 | 2005 |
| Innovation management in the hospitality industry: different strategies for achieving success MC Ottenbacher Journal of hospitality & tourism research 31 (4), 431-454, 2007 | 446 | 2007 |
| The innovation development process of Michelin‐starred chefs M Ottenbacher, RJ Harrington International Journal of Contemporary Hospitality Management 19 (6), 444-460, 2007 | 380 | 2007 |
| Culinary tourism—A case study of the gastronomic capital RJ Harrington, MC Ottenbacher Journal of Culinary Science & Technology 8 (1), 14-32, 2010 | 312 | 2010 |
| Identifying determinants of success in development of new high‐contact services: Insights from the hospitality industry M Ottenbacher, J Gnoth, P Jones International Journal of Service industry management, 2006 | 214 | 2006 |
| Defining the hospitality discipline: a discussion of pedagogical and research implications M Ottenbacher, R Harrington, HG Parsa Journal of hospitality & tourism research 33 (3), 263-283, 2009 | 210 | 2009 |
| The impact of transformational, transactional and non-leadership styles on employee job satisfaction in the German hospitality industry K Rothfelder, MC Ottenbacher, RJ Harrington Tourism and Hospitality Research 12 (4), 201-214, 2012 | 200 | 2012 |
| The product innovation process of quick‐service restaurant chains MC Ottenbacher, RJ Harrington International Journal of Contemporary Hospitality Management 21 (5), 523-541, 2009 | 193 | 2009 |
| Fine-dining restaurant selection: Direct and moderating effects of customer attributes RJ Harrington, MC Ottenbacher, KW Kendall Journal of foodservice business research 14 (3), 272-289, 2011 | 187 | 2011 |
| A case study of a culinary tourism campaign in Germany: Implications for strategy making and successful implementation MC Ottenbacher, RJ Harrington Journal of Hospitality & Tourism Research 37 (1), 3-28, 2013 | 171 | 2013 |
| Strategies for achieving success for innovative versus incremental new services MC Ottenbacher, RJ Harrington Journal of Services Marketing, 2010 | 157 | 2010 |
| Strategic management: An analysis of its representation and focus in recent hospitality research R J. Harrington, M C. Ottenbacher International Journal of Contemporary Hospitality Management 23 (4), 439-462, 2011 | 135 | 2011 |
| Generation Y consumers: Key restaurant attributes affecting positive and negative experiences RJ Harrington, MC Ottenbacher, A Staggs, FA Powell Journal of Hospitality & Tourism Research 36 (4), 431-449, 2012 | 132 | 2012 |
| An investigation of the factors affecting innovation performance in chain and independent hotels M Ottenbacher, V Shaw, A Lockwood Journal of Quality Assurance in Hospitality & Tourism 6 (3-4), 113-128, 2006 | 130 | 2006 |
| Institutional, cultural and contextual factors: Potential drivers of the culinary innovation process MC Ottenbacher, RJ Harrington Tourism and Hospitality Research 9 (3), 235-249, 2009 | 100 | 2009 |
| QSR choice: Key restaurant attributes and the roles of gender, age and dining frequency RJ Harrington, MC Ottenbacher, KA Way Journal of quality assurance in hospitality & tourism 14 (1), 81-100, 2013 | 94 | 2013 |
| The culinary innovation process: A study of Michelin-starred chefs M Ottenbacher, RJ Harrington Journal of Culinary Science & Technology 5 (4), 9-35, 2007 | 92 | 2007 |
| Strategic management research in hospitality and tourism: past, present and future R J. Harrington, P K. Chathoth, M Ottenbacher, L Altinay International Journal of Contemporary Hospitality Management 26 (5), 778-808, 2014 | 82 | 2014 |
| Managing the culinary innovation process: The case of new product development RJ Harrington, MC Ottenbacher Journal of Culinary Science & Technology 11 (1), 4-18, 2013 | 78 | 2013 |
| Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction GCA Ogbeide, S Böser, RJ Harrinton, MC Ottenbacher Tourism and Hospitality Research 17 (2), 204-216, 2017 | 62 | 2017 |
