Michael Leyer
Michael Leyer
Professor of Service Operations, University of Rostock
Verified email at uni-rostock.de - Homepage
Cited by
Cited by
How lean are financial service companies really? Empirical evidence from a large scale study in Germany
M Leyer, J Moormann
International Journal of Operations & Production Management, 2014
Process performance measurement
M Leyer, D Heckl, J Moormann
Handbook on business process management 2, 227-241, 2015
The role of employee empowerment in the implementation of continuous improvement: Evidence from a case study of a financial services provider
AK Hirzel, M Leyer, J Moormann
International Journal of Operations & Production Management, 2017
Mining resource profiles from event logs
A Pika, M Leyer, MT Wynn, CJ Fidge, AHMT Hofstede, WMPVD Aalst
ACM Transactions on Management Information Systems (TMIS) 8 (1), 1-30, 2017
An extensible framework for analysing resource behaviour using event logs
A Pika, MT Wynn, CJ Fidge, AHM ter Hofstede, M Leyer, ...
International Conference on Advanced Information Systems Engineering, 564-579, 2014
Developing a Six Sigma framework: perspectives from financial service companies
A Chakraborty, M Leyer
International Journal of Quality & Reliability Management, 2013
Would you like to know who knows? Connecting employees based on process-oriented knowledge mapping
M Leyer, C Schneider, N Claus
Decision Support Systems 87, 94-104, 2016
“Power to the workers”: Empowering shop floor workers with worker-centric digital designs
M Leyer, A Richter, M Steinhüser
International Journal of Operations & Production Management, 2019
Me or information technology? Adoption of artificial intelligence in the delegation of personal strategic decisions
S Schneider, M Leyer
Managerial and Decision Economics 40 (3), 223-231, 2019
Conceptualisation of contextual factors for business process performance
D Kronsbein, D Meiser, M Leyer
Proceedings of the International MultiConference of Engineers and Computer …, 2014
The influence of process-oriented organisational design on operational performance and innovation: a quantitative analysis in the financial services industry
M Leyer, J Stumpf-Wollersheim, F Pisani
International Journal of Production Research 55 (18), 5259-5270, 2017
How to learn process-oriented thinking: An experimental investigation of the effectiveness of different learning modes
M Leyer, J Wollersheim
Schmalenbach Business Review 65 (4), 454-473, 2013
Introduction of electronic documents: how business process simulation can help
M Leyer, M Hollmann
Business Process Management Journal, 2014
A method for matching customer integration with operational control of service processes
M Leyer, J Moormann
Management Research Review, 2012
Towards a context-aware analysis of business process performance
M Leyer
Proceedings of the 15th Pacific Asia Conference of Information Systems, 2011
Commercial aquaponics: a long road ahead
M Turnšek, R Morgenstern, I Schröter, M Mergenthaler, S Hüttel, M Leyer
Aquaponics food production systems, 453-485, 2019
Effectiveness of role plays on process-oriented behaviour in daily work practices: An analysis in the financial services sector
M Leyer, AK Hirzel, J Moormann
Me, you or AI? How do we feel about delegation
M Leyer, S Schneider
When more is not better: The effect of the number of learning interventions on the acquisition of process-oriented thinking
J Wollersheim, M Leyer, M Spörrle
Management Learning 47 (2), 137-157, 2016
Twenty years research on lean management in services: results from a meta-review
M Leyer, L Vogel, J Moormann
International Journal of Services and Operations Management 21 (4), 389-419, 2015
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